Empathy Map

Empathy Map

Design Thinking Toolbox – Empathy Mapping There are a couple of different ways you can approach your customer journey map. There’s a starter approach and a more scientific approach. The way you map or the way it looks doesn’t matter because the important part is...
Guide to Customer Journey Maps

Guide to Customer Journey Maps

Your guide to customer journey maps – the secret to long term brand advocates Do you spend time walking through your business as a paying customer? Are emails answered quickly, opening hours as advertised, website speedy, purchases simple and the products match...